LOGISTICS CRM SOFTWARE
Magaya CRM
Put your customer data in the spotlight with Magaya CRM. Integrated with Magaya Supply Chain, this time-saving logistics CRM solution eliminates redundancies and fosters collaboration across sales and operations teams with greater visibility, streamlined processes, and built-in business intelligence.
FEATURES OVERVIEW
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CRM Designed for the Unique Needs of Freight Forwarders
Designed for the unique customer and sales process management needs of freight forwarders, Magaya CRM empowers sales teams to be more efficient and sell more, provides sales management with visibility across the sales team’s efforts, and gives operational management a view of pipeline health.
You can manage leads, contacts, and accounts, all in a single platform alongside related quotes, customer interactions, and more, eliminating silos and fostering effective collaboration and communication across teams. You can even grow your business through the marketing campaign management function.
KPI Reporting & Dashboards
Spot trends and manage teams proactively with built-in dashboards that provide quick access to key account, lead, opportunity, activity details and more.
Customer & Prospect Management
Track all activities related to prospective and current customers along with details including name, e-mail, phone, social links, groups, campaigns, etc. for contacts and industry, type, addresses, financials, social, groups, etc. for accounts.
Pipeline & Forecast Management
Access account, lead, contact, activity and opportunity details via desktop or mobile device. Manage and review all aspects of deals from lead to close. Qualify leads by stage, follow-up, and rank leads before they are converted to prospects.
Quote History & Automation
Track the progress of quotes and create an account or opportunity once the quote is complete. Quotes and accounts created in Magaya Supply Chain are synchronized with Magaya CRM, and leads can be created in Magaya CRM or directly from quotes in Magaya Supply Chain.
Opportunity Management
Manage tasks, action-items, call logs, notes by date / time / user at a lead, account, contact and opportunity level. Analyze opportunities, activities, and leads – all in real time.
Campaign Management
Create mass marketing campaigns, qualify and rank leads, and integrate with mailing solutions to get your message out to prospects.
Accurate Data Fosters Better Collaboration
Entering and updating customer details, quotes, and contracts across multiple systems is a major time-waster and common cause of errors.
With a single system or record that all teams can use, from sales through logistics operations to finance, you gain centralized access to the same accurate, up-to-date information, ensuring quality customer care so no lead gets left unattended.
Data-Driven Decisions
Sales can qualify, measure, and rank leads, then capture critical deal and opportunity information based on your pre-established data points to improve forecast accuracy, helping you sell more.
Facilitates Collaboration
A single system of record for customer data ensures that all stakeholders — from sales through operations to finance — have access to the same up-to-date, accurate information across all the organization’s Magaya Supply Chain databases.
Boosts Visibility
Get the full picture of your customer lifecycle and the sales team’s performance to identify opportunities for growth.
Streamlines Quoting Operations
Save time and eliminate redundancies by automatically creating an account/opportunity once the quote is complete. Quotes and accounts created in Magaya Supply Chain are synchronized with the CRM.
Proactive Lead and Opportunity Management
Leads can be created in CRM and quote details from the lead are visible in Magaya Supply Chain. Activity alerts, reminders, and notifications ensure that leads and opportunities are followed up in a timely manner.
Built-In Business Intelligence
Flexible business intelligence reporting and analytics to make data-driven decisions based on company initiatives.
Frequently Asked Questions About Magaya Logistics CRM Software
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1. How does Magaya CRM compare to other CRM solutions?
Unlike other CRM solutions on the market that cater to a broad variety of business verticals, Magaya CRM is designed for the unique needs of freight forwarders and logistics service providers. You can manage leads, contacts, and accounts, all in a single platform alongside related quotes, customer interactions, and more. Leads can be created in the CRM or directly from quotes in Magaya Supply Chain. You can even configure lead alerts for proactive qualification. Accounts, customers, contacts, and quotes are always synchronized between CRM and Magaya Supply Chain, giving you a single view of the truth with accurate data for all teams.
2. I'm not sure I really need a CRM system. How do I know if it would really benefit me?
As your business grows and various people across multiple teams interact with your prospective and current customers, delivering a consistent experience can become a challenge. Keeping on top of outreach activities during the sales cycle and making sure that all stakeholders have access to the same, accurate, up-to-date information is essential. Magaya CRM does all of that, plus provides management with the reports and dashboards needed to identify new business opportunities and trends, keeping you in full control of your pipeline.
3. Is Magaya CRM a SaaS solution?
Fully hosted in the cloud, Magaya CRM is available as a subscription-based license, so you can focus on running your supply chain business instead of managing technical hardware and software systems.
4. Do I need Magaya Supply Chain to use Magaya CRM?
No, Magaya CRM can be used with the TMS, ERP, or other end system of your choice thanks to its API-driven agnostic connectivity approach.
Related Resources
DATA SHEET: Magaya CRM
This time-saving CRM solution eliminates redundancies and encourages collaboration across sales and operations teams with greater visibility, streamlined processes, and built-in business intelligence.
GUIDE: How to Make Customer Experience Your Competitive Advantage
In the age of Amazon, expectations for service, speed, and value are higher than ever. In a crowded market, the way you serve your customers is the key to standing out from the competition.
ARTICLE: 6 Reasons CRM Software is Essential for Modern Freight Forwarders
It should come as no surprise that how you manage your relationships with customers and prospects can make or break your business. Freight forwarding customers these days are demanding, and they have plenty of options to choose from.
Let’s get started! We’ll show you how.
There are no limits to your growth with the Magaya CRM.
Schedule a consultation and we’ll show you why Magaya CRM is your clear choice for sales process orchestration and customer data management.